-Accountability for Operations (LHE, PEW, and ISB) regarding service levels, service efficiency & performance
-To ensure operational costs are managed efficiently in line with budgetary requirements
-Analyze and problem solves operational problems to maximize operational efficiency.
-Oversee timely and accurate movement of shipments and documentation.
-Ensure that employees comply with rate and service requirements established by customers.
-Ensure that employees comply with rate and service requirements established by customers
-Must have strong interpersonal skills, be process-driven, and be customer-focused.
-Formulate, establish operational policies and procedures.
-Liaison with all levels of management as needed to keep them appraised of operational matters
-Ensure continuous improvement processes to increase efficiency, reduce waste and improve performance.
