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Technical Support Representative
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Category: |
Information Technology
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Career Level: |
Experienced
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Number of Vacancies: |
1
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Required Qualification: |
BS (In relevant Field), BS IT, ME (in relevant field)
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Required Certification: |
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Required Experience (years): |
3
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Salary Per Month: |
Negotiable
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Allowances Offered: |
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Required Gender: |
Male
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Last Date: |
22-Jun-2023
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Location: |
Karachi, Pakistan
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Job Description: |
Major Responsibilities & Duties:
Provide technical assistance to employees experiencing hardware or software issues.
Work on Microsoft Azzure for AD, permission, policies, and other admin roles.
Troubleshoot and diagnose technical problems and provide solutions in a timely manner.
Respond to inquiries via phone, email, or chat.
Go on-site for purchasing, delivery, procurement, troubleshoot, onboarding, tagging etc.
Keep up to date with new technologies and updates to existing hardware and software.
Provide training and guidance to other team members as needed.
Perform data entry tasks as needed.
Work closely with the other Team members in US and Pakistan
Verbal and written correspondence with team members and vendors
Experienced with Share point, Office 365, MS Teams, and cloud-based software.
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Job Specification: |
Requirements & Qualifications:
Ideal candidates should have the following qualifications:
Must work during USA business hours, which will be a night-time job with start time of around 5pm.
Bachelor's degree in computer science or related field.
Work hours may vary for procurement or on-site visits.
Must have strong admin experience with MS Azure including setting polices and access.
Strong interpersonal skills to interact positively with all employees.
Attention to detail to ensure tasks are completed thoroughly and correctly.
Minimum of 2 years of experience in technical support, with a focus on hardware and software specifically Office 365, Teams, SharePoint, and Windows device management
Ability to drive bike and Car.
Must be based in Karachi.
Good verbal and written communication skills in English
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